We have a friendly and well trained customer service team dedicated to giving you peace of mind when using MCS-rm. They are available to help you from 8am-6pm GMT with response times varying according to your service level agreement and severity of your incident.
You're never alone with MCS. You can contact support to answer any of your queries or questions and you can view or raise incidents or self-serve information using our 24/7 MCS Customer Club and knowledgebase. You can use this support portal to log and monitor incidents and to access a comprehensive range of information.