Making Life Easier

Your customers will be able to place orders and make payments using the Online Shop 24/7, making transactions fast, efficient, and straight-forward for your customers.

Simplicity

Easily maintained & synced
with your hire system

Online account customer bookings go directly into MCS-rm for processing by the hire team, minimising data entry, manual updates and reliance on telephone orders.

Point of difference

Delivering unique
customer experiences

Let customers log into the Online Shop and see their own discounted prices and promotions, helping to build trust and brand loyalty with your most valued clients.

Integration

Build your own website to integrate into MCS-rm

If you already have an Online Shop you're proud of, you can integrate your website and your MCS-rm hire system to improve efficiency.

The Online Shop allows the various construction site supervisors to place their own orders online. The department that allocates the equipment now saves a lot of time, as the site supervisors have already done all the preparation work online. The equipment department only has to transform the order into a rental contract, which can be done with a click.

Cardinal Edifice

Additional features

New revenue stream

Offer your customers and prospects a convenient way to trade with you 24/7. They can make rental bookings and order consumables (or buy consumables) directly from your online product catalogue.

  • Customise cost details per individual customer, creating a more personalised customer approach, giving your customers a unique and tailored experience.
  • With all equipment information available to your customer prior to hiring, including user guides and specifications, your customers will be more comfortable that they are selecting the right product.
  • Automated emails gives your client confidence that their order will be processed and arrive on time.
  • Payments can be taken from the Online Shop by integrating with Sage Pay or other payments systems, making revenue streams flow smoother without the intervention from your hire desk team.

Improved customer experience

Provide the best customer service for both new prospects and existing customers with MCS Online Shop. New prospects are able to register online, see all products with standard list pricing, place bookings and pay instantly. Existing account customers can place bookings onto their account for invoicing at a later date. The Online Shop makes sure that visitors can:

  • See the most up-to-date product information
  • See their own specific pricing once logged in
  • Be alerted of related products

Customised to fit your brand

Strengthen your online brand and promote yourself professionally with an Online Shop that is uniquely designed to fit your brand theme. You are able to personalise and add:

  • Logos
  • Colour themes
  • Fonts
  • Product images
  • Videos
  • Price lists and promotions
  • Upsell add-ons and accessories
  • And lots more...

Flexible and easy to use

  • Display products in a variety of formats at group, subgroup or item level.
  • Search functionality with results listed by best match, making hiring assets quick and easy.
  • You can configure delivery charges as a fixed price or calculated on pre-defined postcode rules.

Have your own online shop?

MCS-rm integrates with your existing e-commerce web site to provide accurate details of products, prices and means you can receive online reservations directly in MCS-rm.

  • MCS-rm provides product and price information reducing data duplication.
  • Receive orders and process in MCS-rm making hiring assets quick and easy.

Explore our software solution

Some key features within MCS-rm rental software to enhance your business.

MCS CRM

Customer Relationship Management (CRM)

Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
Learn more...

MCS workshop

Workshop

Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
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mcs purchasing

Purchasing

Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
Learn more...

dashboards

MCS Dashboards & Business Intelligence

Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions.
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electronic trading

Electronic Trading

Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
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documentmanagement

Document Management

Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
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smartalerts

Smart Alerts

Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
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resourceplanner

MCS-rm Resource Planner

Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
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onlineshop

MCS Online Shop

Offer your customers and prospects a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
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customerportal

MCS Customer Portal

Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
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mobile tools

Mobile tools

Empower your workforce with our mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

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MCS CRM Mobile

CRM Mobile

Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
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MCS Transport Mobile

Transport Mobile

The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
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MCS Picking Mobile

Picking Mobile

Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
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MCS Workshop Mobile

Workshop Mobile

Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
Learn more...

Utilisation

Cloud Solutions

Concentrate on running your rental company safe in the knowledge that your business is always protected, your data is secure and your IT infrastructure is managed by professionals.

Learn more about our Cloud Solutions

At a glance

  • Free your in-house IT resources and reap cost efficiencies
  • Fixed monthly fee
  • Protection for your vital business data
  • Fast implementation
  • A solution that is scalable
  • Data independence via an internet connection
  • Ready access to experienced IT support consultant

Get in touch

To discover how MCS-rm can empower your business, call us on +44 (0)1628 828000 or use our enquiry form.

Enquiry form