MCS shows rental companies the way to deliver outstanding customer service online, at the IRE Show, 2011

June 2011

MCS, the leading specialist supplier of software solutions for the rental industry, will be showing rental businesses how they could benefit from an additional, web-based communication channel with their customers, at the IRE Show, 2011.

As an add-on to the MCS-rm rental software application, MCS Customer Web Portal offers a secure password-protected extranet site, where rental businesses can offer their customers information and services. Customers can raise new ‘on-hire’/’off-hire’ requests, track their service history and download relevant product and health and safety documentation, all with just a few mouse clicks at any time of the day or night. Hire companies can also make proof of deliveries available online to their customers, which minimises invoice queries and improves cash flow.

Nick Thomson, MCS Sales Manager explains: “The MCS Customer Web Portal enables a rental  company to offer its key clients a more direct method of communicating, which is ideal for creating new on-hire requests over and above the traditional use of telephone, fax and email. With our Customer Web Portal, you can respond more quickly to your trusted customers to ensure their needs are met, thereby forging closer client relationships and gaining an additional revenue stream.”

In addition, MCS can offer IRE delegates a full product demonstration of its highly acclaimed MCS-rm application which centralises all customers, equipment and contract processing in a single easy to use Microsoft Windows-based application.

If you are interested in knowing more you can call MCS on 

+27 (0)11 083 7530 for further information or use our enquiry form.